Privacy policy

Introduction

Why this privacy statement?

We process company and personal data in order to provide our services. We value privacy highly and will therefore handle this data confidentially and with care. Personal and company data is processed in accordance with the legal provisions as required by the General Data Protection Regulation (also referred to as the AVG).

In this privacy statement, we would like to provide you with more information about this.

Applicability of the privacy statement This privacy statement provides information about the processing of personal and company data by or on behalf of Laboratoire FRERE and relates exclusively to the use of data from its distributor(s) and website visitors. This privacy statement does not apply to third-party websites, such as websites or apps that Laboratoire FRERE refers to on its website and in its mailings. Laboratoire FRERE advises you to consult the privacy policy of these third parties on the websites concerned.

Identity of Laboratoire FRERE

Laboratoire FRERE is the data controller within the meaning of the Personal Data Protection Act and - with effect from May 25, 2018 - the General Data Protection Regulation.

This privacy statement provides information about the collection and processing of personal data by or on behalf of Laboratoire FRERE, registered under (Chamber of Commerce) number BE1001192428. Laboratoire FRERE has its registered office and place of business at Ganzendries 26 - 9420 Erpe-Mere Belgium, and can be contacted via the e-mail address info@laboratoirefrere.eu

In what ways do we collect personal data?

Laboratoire FRERE may receive information from you in the following ways:

• Directly from the distributor: for example, by entering into an agreement with us, if you contact us by e-mail, telephone or in writing.
• Via our own website: for purposes including the provision, improvement and registration of our services, we collect data via our website, including through the use of cookies.
• Via third parties: we may use the services of third parties. These third parties then act on behalf of Laboratoire FRERE. This privacy statement also applies to data collected via these third parties when they act as processors for Laboratoire FRERE. We are not responsible for the collection of data that does not take place on behalf of Laboratoire FRERE. In this regard, we refer you to the privacy policies of these relevant third parties

What personal data do we collect?

Laboratoire FRERE can process company and personal data through the use of Laboratoire FRERE services.

Laboratoire FRERE can process the following data:

• Contact and account information, including name, address, telephone number, e-mail address, social media account(s) and login details provided by you.
• Website data - such as IP address, traffic and location data and information about the use of our website, customer card and digital newsletters.
• Data you provide when you apply for a job with us, such as your CV, motivation and related information.

For what purposes do we collect data?

Laboratoire FRERE uses the data obtained primarily for the execution of the agreement that we conclude with the distributor in the context of offering products and services via our website for internal administration.

More specifically, we ask that you share your data with us for the following purposes:

• With a view to entering into, maintaining and improving the contractual relationship with its (potential) distributor(s), or to improve its services and products.
• Applying and implementing legal obligations.
• To analyze visitor behavior on the website.
• Providing purchase-related information such as manuals, information, warranty certificates, proof of purchase and related products.

With whom do we share data?

Laboratoire FRERE may share data with companies affiliated with Laboratoire FRERE, its clients, subcontractors (such as processors) that provide services or carry out assignments on our behalf, suppliers, government agencies and other business contacts.

Laboratoire FRERE may be required to provide the data due to a legal obligation incumbent on Laboratoire FRERE and/or in response to requests from authorities. To this end, Laboratoire FRERE has taken the necessary organizational and contractual measures to ensure that the data is processed and protected in accordance with European legislation.

Which cookies do we place?

Our website uses cookies that store technical information. Cookies are small information files that a website leaves on your device and tracks the activity within our website. They include, for example:

• The IP address of the visitor;
• The date and time of the visit;
• The URL of the referring site (the site where the visitor came from);
• The pages visited on our website;
• Information about the browser used (type and version, operating system, etc.).

We use technical information and cookies to facilitate website visits and optimize website performance and user experience.

Cookies can be placed by Laboratoire FRERE itself or by other parties with which Laboratoire FRERE collaborates.

Below you will find an overview of the types of cookies that are placed via the Laboratoire FRERE website:

Functional cookies: Laboratoire FRERE places cookies that are necessary for the proper functioning of the website and to deliver the requested service. These cookies are used to store certain user and preference settings, to store any login details and to optimize the user-friendliness of the website. Among other things, the number of website visitors, pages visited and length of stay are recorded. The collected data is used to improve the service and optimize the content of the website in line with the wishes and needs of the users. Laboratoire FRERE has concluded a data processing agreement with Google for the use of Google Analytics. This agreement ensures that Google Analytics cookies are placed in the most privacy-friendly manner. Laboratoire FRERE has not given Google permission to use information obtained via Laboratoire FRERE for other Google services.

Tracking or advertising cookies: Tracking cookies collect data about the (internet) behavior of the website user. These tracking cookies are used to enable the user to make optimal use of our website. For example, these cookies are used to record information about the visit so that relevant information can be used for the convenience of the user on a subsequent visit, for example by filling in forms in advance or offering advertisements that match the user's (search) profile.

Disabling cookies: Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Social media: On our website, you can share information via social media using the social media buttons provided for this purpose. These buttons allow the relevant social media to place cookies. We have no influence over their use. They are responsible for the use and provision of the data obtained in this way. Such use is subject to the privacy policy and general terms and conditions of the relevant social media.

How long do we keep data for?

Laboratoire FRERE does not store your data for longer than is necessary for the execution of the agreements and in any case not longer than 24 months after the agreement has ended, unless this is necessary to comply with a legal obligation to retain data. If you want your data to be completely deleted, you can submit a request to that effect (see below).

What rights do people have?

It must be ensured that Laboratoire FRERE has the correct data. You can send an objection to the use of certain data by Laboratoire FRERE in writing to the email address info@doggywoogie.be, or you can request to view, correct and/or delete data. Upon written request, any corrections that are submitted will be processed. Laboratoire FRERE will respond to your request as quickly as possible, but within four weeks. Complaints about the use of data can be addressed to Laboratoire FRERE or to the legally authorized institution in our country.

How do we secure data?

Laboratoire FRERE takes data protection extremely seriously and takes appropriate physical, administrative, organizational and technical measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If, despite this, you have the impression that your data are not properly secured or there are indications of misuse, or if you require more information about the security of your personal data, please contact Laboratoire FRERE at info@doggywoogie.be.

Changes: We may change our privacy policy. Changes to our privacy policy will be updated in this privacy statement. We therefore advise you to regularly check our current privacy statement for changes.

Questions, comments, complaints: If you have any questions, comments or complaints regarding this privacy statement or the way in which Laboratoire FRERE handles data, you can contact us by email at info@doggywoogie.be.

QUESTIONS ABOUT THE PRIVACY STATEMENT: Do people have questions about our privacy statement, or do they want to change, view or have their data deleted? If so, please send an e-mail to info@doggywoogie.be